All questions related to your profile and managing it

• How can I change my password? 421
• I play in several clubs, can I have a single login? 257
• I have a single account across several clubs, how do I choose which club to display? 195
• A family member wants to become a member, can I add them? 143
• How do I book for a family member? 11
• I've lost my password. How can I recover it? 234
• How do I change my profile photo and information? 8
• I have several accounts: how do I merge them into a single login? 14
• How do I change the site language? 6
• How do I set my personal access code? 3
• My data: download, leave the club, delete my account 8
• How do I become a club member online? 8

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 140
• Why are some cells pink on the board? 373
• How can I make a booking 936
• How can I book with a guest? 240
• How can I edit a booking? 182
• How can I delete a booking? 296
• All courts are occupied. Can I join the waiting list? 79
• What payment methods are available to me for a booking? 98
• How to create an open booking 43
• How to join an open match 28
• Where can I find the court access code (door code)? 8
• How do I withdraw from an open match? 7
• How do I view my booking history? 5
• How do I see the weekly schedule? 6
• How do I find and book at another club? 7
• How do I sign up for a club event? 2

How do I register for a camp or a school?

• Sign up for a tennis lesson 91

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 11
• How do I pay for a booking with my wallet? 11
• How do I split the payment with my partner? 4
• How do I use my restaurant vouchers? 2
• How do I view and pay my invoices? 8
• How do I download my certificates? 3
• How do I send money from my wallet to another member? 8

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 7
• How do I join my club's WhatsApp groups? 8
• How do I take part in the Défi-Plugin (challenge tournament)? 1
• Défi-Plugin: I played without creating the match, how do I enter the score? 6

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 2
• How do I turn on dark mode? 6
• How do I install the Plugin.ch mobile app? 12
• How do I choose the notifications I receive on my phone? 8
• Where can I find the messages sent by my club? 3

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 2
• The administration home page 2

• Manage access 41
• Manage membership cards 25
• Manage clubhouse 12
• Manage restaurant credit 7
• Manage email sending 10
• Manage invoicing 6
• Manage member groups 15
• Manage registrations 12
• Manage special days 7
• Manage offers 10
• Manage online payments 17
• Manage billing regions 12
• Manage the club manager 13
• Manage challenge tournaments 8
• Manage RFID validation 10
• Manage general settings 7
• Setting up accounting 6
• Configure EBICS: connect Plugin.ch to your bank 2
• Gate access log 4
• Manage multiple buildings 5

• Create a new court 22
• Manage court groups 23
• Manage booking periods 37
• Manage court usage 22
• List, edit, or delete a court 12
• Manage sports 2
• Close courts 1

• Create a new season 13
• Edit or delete a season 24
• Open the winter season by copying last season 2
• Link a sport to a season 9

• Manage recurrence authorizations 18
• Manage restrictions 11
• Manage subscription type 29
• Create booking prices: per session or per season 7
• Check rates with the rate grid 2
• Manage non-member and pay-as-you-go deductions 10
• Booking without a subscription: the guest subscription 8

• Create an item 15
• Assign an item to a member 12
• Edit or delete an item 10
• Delete an item assigned to a member 9
• Import linked items from Excel 6

• Display the member list 23
• Create a new member 40
• View a member's detailed information 18
• Display a member's operational data 19
• Manage member subscriptions 23
• Import member data 18
• Print member cards 14
• Print and export the member list 8
• Charge an item to a member or a group 18
• Link a member to a group 16
• Edit and delete a member 17
• Search for a member 9
• Managing duplicates: merging two profiles 8
• Managing units to be deducted: personalised hours and non-members 6
• Manage Swiss Tennis licenses 18
• Topping up a member's wallet 10
• Find and reactivate a removed member 4
• Issue a certificate for a member 16
• Managing families 5
• Handling erasure requests (GDPR) 5

• Add a new sponsor 12
• Invoice sponsors 11
• Re-invoice sponsors 6

• Assign and remove a role 15
• Roles and access: create and edit a role 10

• Gérer son école de tennis : la marche à suivre 11
• Activating the Lessons module 19
• Creating lesson items 18
• Create, edit, and delete a lesson 19
• Manage lesson groups 14
• Manage lesson enrollments 27
• Prerequisite 22
• Invoice and reminder texts 10
• Teachers' schedule 6
• Grouped payments of registrations (basket) 7
• Change the rate of a registration 15
• Copy a lesson for the next season 4
• Changements en cours de saison 12
• Cancel or make up a lesson 10
• Ce que fait le prof 2
• Prix, membres et non-membres 6
• Paiement en ligne et facturation 12
• N° AVS et export Jeunesse et Sport 11
• Questions fréquentes sur les cours 13
• Résoudre les conflits de planning 6
• Proposer des créneaux de préférence 9
• Placer les élèves automatiquement 15
• Envoyer son planning à un professeur 7
• Préparer le planning de la semaine 8
• Reprendre les groupes de la saison passée 8

• Complete management of equipment rental 12

• Find old invoice groups (archives) 14
• Invoice considerations and display 13
• Create invoices 19
• Send invoices by email 16
• Manage payment reminders 8
• Print invoices 8
• List and search invoices 20
• Edit and delete invoices 16
• Invoicing a membership fee or an item: what's the difference? 10
• Automatic reminders for e-mail invoices 5
• Keeping the club's accounts 4
• Manage family discounts 8
• Import accounts from Excel 4
• Carry an overpayment over to the next invoice 11
• How invoice dates are calculated 8
• Annuler une facture ou une ligne déjà comptabilisée 3
• Transit accounts for online payments 3
• Cancel a reminder and go back to the original invoice 7
• Invoicing guests (non-member hours) for the season 8

• List of bank payments 22
• Processing via bank files 22
• Process a manual payment 19

• Process installments 18

• Managing bookings in the schedule 50
• Configure and use open matches 21
• Manage the set times 7
• Create a promo code and use it 6
• Refund a fixed-hour session that was released and taken again 10
• Moving a booking and creating a recurrence in the schedule 8
• Creating and managing recurrences 10
• The weekly view and the all-sports view 21
• The cash journal and the history of a booking 5
• Manage cash register prices 7
• Offering items with a booking 9
• Deleted bookings and deletion records 13
• Replace a player on a fixed hour 14
• A fixed hour cannot be added: nothing is displayed 14
• Create an event (ladies' night, tournament, outing…) 1

• Manage automatic emails 21
• Sending bulk emails 14
• Manage messages 19
• History of sent emails 13
• Writing an e-mail with the editor 9
• Birthday and inactive member e-mails 17

• Manage challenge tournaments 19

• Enable partner search 25

• The statistics dashboard 14
• Invoicing bookings from the statistics 19

• Access the program 23
• Booking by a member 35

• Creating and configuring a lesson 35
• Sign up for a tennis lesson 27
• Managing registrations (administrator) 24
• Managing groups and the schedule 30
• Tennis lesson invoicing 24
• Invoicing check and Youth and Sport export 26

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 17
• Adding and editing an employee 16
• Special cases: minor salary, young people, pensioners, LPP 13
• Running the monthly payroll 14
• Entering a compensated absence (army, maternity, illness, accident) 12
• The 13th salary and holidays for hourly employees 16
• Paying salaries and reconciling them with the bank 12
• Correcting an approved payslip 12
• Salary certificates and annual lists 16

You'll find all the questions about booking without an account

• How can I book if I don't have an account 859
• Where can I find available courts in my area? 122
• How can I edit/cancel my booking if I don't have an account? 155